ea22's Privacy Policy

Who This Policy Applies To

This privacy policy applies to all users registered on ea22's website and mobile platform. The clauses relating to cookies and sessions also apply to visitors who browse the site before registering.

ea22 only allows individuals aged 21 or older to create an account. We do not knowingly collect information from minors. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

Information You Provide Directly

When you create an account on ea22 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• Payment information — transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Documents submitted for identity verification (national ID card or equivalent document)

Automatically Collected Information

Some information may be collected automatically while you use the site, such as:

• IP address and device information (operating system, browser type)
• Session duration and page visit data
• Cookie and local storage data
• Transaction history and gaming activity logs

This information is primarily used to ensure platform security and to improve your experience.

Information Received from Third Parties

Limited information may be received from payment gateways and identity verification service providers. This information is used solely for the purpose of secure transactions and account verification, and is not shared with third parties for advertising or marketing purposes.

Why We Use Your Information

ea22 uses collected information for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification: To comply with age verification and anti-money laundering regulations.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
• Service Improvement: For analytical purposes to improve platform performance and user experience.
• Promotional Communication: To send information about offers and updates based on your consent. Consent can be withdrawn at any time.
• Responsible Gaming: To identify problematic gaming behaviour and provide support when needed.

Data Retention Period

ea22 will retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce our policies. Once the need for retention ends, data is deleted by secure means.

Security Measures

ea22 follows several industry-standard security practices to protect your information:

• SSL/TLS Encryption: A fully encrypted connection is maintained during data transmission.
• Encrypted Storage: Passwords and sensitive information are stored using strong hashing algorithms.
• Access Control: Only authorised staff can access the necessary data, in accordance with strict internal policies.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: An additional security layer to prevent unauthorised access to accounts.

Who We Share Data With

ea22 never sells or rents your personal information to third parties. Information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and authorised banks.
• Identity Verification Services: With authorised verification providers to confirm age and identity.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement agency.
• Technical Service Providers: For operating the site's technical infrastructure; however, they may not use the data for their own purposes.

International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, ea22 ensures that appropriate security agreements and measures are in place during the transfer and that your information receives protection equivalent to this privacy policy.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. ea22 uses the following types of cookies:

• Essential Cookies: To maintain the basic functionality of the site — login sessions, security tokens, etc. These cannot be disabled.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To collect site usage statistics, which help improve our services.

Cookie Controls

You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some features of the site from working properly. Detailed guidance on managing cookies is available on browser manufacturers' websites.

Age Verification & Child Protection Policy

ea22 strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration. Additional identity documents may be requested if needed.

If a parent or guardian believes their minor child has created an account on ea22, please contact our support team immediately. We will take prompt action and delete all associated information.

Process for Amending the Privacy Policy

ea22 reserves the right to update this privacy policy from time to time. Changes will be published on this page. For significant changes, a notification will be sent to the registered email or account.

Continued use of ea22's services after any changes will be considered acceptance of the updated policy. You are therefore encouraged to visit this page regularly.